Help desk software ilient

Client portal software. Housing documents, data, or workflows specific to customer projects or accounts, client portal software provides your customers with the resources they need.

Knowledge base. FAQs, videos, tutorials, and documentation are all great resources to provide in a knowledge base—an online library of support resources. Features to look for in help desk software. Create smart workflows, add assignment rules, and complete tasks—automations within help desk software eases and speeds customer support.

Ticket management. Keep track of open requests and move customer tickets through to resolution. Data-driven insights. Built-in intelligence can provide recommended steps, suggest resources, or highlight areas needing attention. Multi-channel capabilities. Access your help desk software from any device, wherever you are. Mobile access lets your team stay on top of everything going on. Customizable dashboards. Craft a support experience that keeps your team efficient throughout the workday.

Predictive care. The Internet of Things sends the performance data of connected devices and triggers alerts if service is needed.

Integrated experience. Connect and unify data to flexibly integrate efforts with marketing, sales, and field service. Adding self-service customer support to your help desk software. Online knowledge base. Make answers easily accessible by posting resources, tutorials, and FAQs online. Interactive voice support. Engage with customers through voice-guided instruction, guiding them through each step. Support customers where they are, even when you're not. Physical kiosk structures can provide self-service capabilities, in locations you need them most.

Speed cashier service by letting customers handle it themselves. Self-checkout is a great tool to easily manage high volumes of customers. Support apps. Custom self-service apps can make the customer support process convenient and efficient, letting you develop an experience with video, animation, images, text, and access to live support. Regardless of the location or time zone of your customer, customers can access self-service support whenever they need it. Reduced costs.

Self-service applications reduce the load on your support staff, helping them focus on the high priority requests. Decreased ticket volume.

With more customer needs resolved through self-service, your overall ticket volume will decrease, freeing up customer service staff. Accurate information. Self-service content can be updated whenever you choose, meaning you can provide customers with the most up-to-date information.

Flexible and scalable. Regardless of call volumes and how they fluctuate throughout the day, self-service support seamlessly handles customer concerns. How other companies use help desk software. Read story. Bring help desk software into your business. We couldn't run our business without this amazing product. This product was easy to learn. We learned the functions in an afternoon of training.

The canned responses feature saves a lot of time. Easier to use by agents of the business as compared to others. HelpDesk helps in improving the quality of services. Reduces data redundancy for the company.

See a 4-minute demo video See a 4-minute demo video. A single ticketing system for better collaboration. Smarten up your daily workflow, and delight customers with your swift support. Bring the communication channels together into a single dashboard. Keep your focus by filtering and grouping customer cases. Quickly update the resolution stage your customer case is on. Browse previous conversations to deeply understand the customer. See all features. Avoid tricky situations with multiple agents handling the same ticket.

Call out a specialist agent for first-class case management. Share customer stories or discuss complex cases with your team in private. Become a ticket follower to get real-time notifications of updates. Resolve tickets automatically and save time for complex cases.

Streamline your resolution rate with pre-made canned responses. Address multiple similar customer tickets from your list in a single batch. Dig deep into reports with performance metrics to make data-driven decisions. Free day trial No credit card required Simple setup. Integrate HelpDesk ticketing system with your CRM, favorite apps, and management platforms to fully reflect your daily workflow.

Find your integration. Use the available resources designed with you in mind to get help, find inspiration, and spring into action in your ticketing system.

Gain fresh knowledge about online communication. Grow with courses, guides, and templates. Reach out to us anytime you need support or guidance, no matter what plan you've decided on.

Join a one-of-a-kind Community with many customer service experts. Get inspired and share your insights. Grab our interactive handbook with easy-to-follow steps and discover HelpDesk from the ground up. You can organize messages, give assistance, and exchange information with customers at a single point of contact. The help desk uses tickets for communication — that's why it's also known as a ticketing system.

Data collected from tickets is a valuable source of customer information. You can analyze support stories and be well prepared for new customer cases. No credit card required Ready-to-run automation Simple setup. ChatBot Automate customer service with AI.

KnowledgeBase Guide and educate customers. Sign up free. Log in Sign up free. Simple ticketing system for teams Manage all emails from customers in one app.

What you can do with HelpDesk. Manage your email communication Keep track of all conversations. Collaborate with your teammates Work as a team to help your customers get all the answers. Automate repetitive tasks Simplify your to-do list and save time. Make better decisions based on data Analyze customer support reports. Customize your address and dashboard Add custom views to match your workflow better. Enable multichannel communication Integrate HelpDesk with LiveChat to solve tickets and talk on chat.

Add real-time chat to HelpDesk Solve tickets and talk on chat within one app. Connect HelpDesk with the software you use every day Exchange data between help desk software and your CRM, create an issue in your project management tool, update case statuses, and more.

Try HelpDesk integrations. What is a help desk Help desk software is a tool that serves a wide range of customer support activities. A simple ticketing system for a team like yours Manage all your customer messages in one place. Computer Software. Marketing and Advertising.