Hp c4170a manual

If you believe you purchased genuine HP ink cartridges, go to: www. Page c. Press the down arrow button to highlight Tools, and then press OK. Press the down arrow button to highlight Print Quality Report, and then press The product prints a print quality report that you can use to diagnose print quality issues. Look at the large text above the alignment pattern.

The type should be sharp and clear. Page To clean the cartridges from the software a. Load letter or A4 unused plain white paper into the input tray. In the Print Settings area, click Printer Toolbox. Click the Device Services tab. Page Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the paper tray.

For information on using the maximum dpi mode, see Page For more information, see: Load media Cause: A stack of envelopes was loaded incorrectly.

Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Page Chapter 12 The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order. To print a multiple-page document in reverse order Make sure you have paper loaded in the input tray.

Page Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview.

Check the margins. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. Cause: There was a problem with the product. Page If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera. Page Scan Troubleshooting Chapter 12 If this did not solve the issue, try the next solution. Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer.

Place the pages in the tray so that the top of the document goes in first. NOTE: Do not load photos in the document feeder tray to copy. Page Chapter 12 Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy.

Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. Solution 5: Check for a paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product.

NOTE: Remove any staples or clips from the original document. Cause: The product had a paper jam. Page If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. To use the Fit to Page feature, the original must be placed print side down on the right front corner of the glass.

Cause: The original was placed incorrectly on the glass or in the document feeder tray. If you are copying a photo, place it on the glass. Page Press the down arrow button to highlight Tools, and then press OK.

The HP Photosmart displays the status of the test on the display and prints a report. Page If the test fails, review the report for more information on how to fix any problems found. If necessary, resolve any problems found and rerun the test.

Page Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of this special 2-wire phone cord should be connected to the port labeled 1- LINE on the back of the product and the other end to your telephone wall jack, as shown below.

Page Cause: You were using a phone line splitter. Solution 6: Make sure the telephone wall jack works properly Solution: Try connecting a working telephone and phone cord to the telephone wall jack you are using for the product and check for a dial tone.

Page Chapter 12 Cause: Other equipment that uses the same phone line as the product might have been in use. Solution 9: Make sure the product is connected to an analog phone line Solution: Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes.

Page If there is an error, the product will not send or receive a fax until the error condition is resolved. Page Chapter 12 Solution Lower the fax speed Solution: You might need to send and receive faxes at a slower rate. Page Chapter 12 Cause: The number you entered when sending the fax was not in the proper format. Solution 3: Dial the fax number more slowly Solution: Insert some pauses in the number sequence to slow the dialing pace.

For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. Page Chapter 12 Solution 4: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate. Page Solution 2: Check the phone line for noise Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise.

If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. Page Chapter 12 Cause: Two or more pages were fed through the document feeder tray at the same time. The quality of the fax I sent is poor Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. Solution 3: Make sure the glass is clean Solution: If you are sending a fax from the glass, make a copy to check the quality of the printout.

If the quality of the printout is poor, clean the glass. Cause: The glass of the product might have been dirty. Page Chapter 12 Cause: The original was not loaded or was loaded incorrectly. Fax transmission is slow Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Page due to noise on the phone line, contact the sender to have them resend the fax.

Press the down arrow button to select one of the following settings, and then press Fax speed setting Fax speed Fast v. For more information on setting up the product when you have an answering machine, Set up the HP Photosmart for faxing. Cause: The answering machine was not set up properly with the product or the number or rings to wait setting was not correct.

Then, run a fax test to check the status of the product and to make sure you set it up properly. Page Chapter 12 Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax Solution: If you have a computer dial-up modem on the same phone line as the product, check to make sure that the software that came with your modem is not set to receive faxes automatically.

Page If the call is a voice call, the answering machine will record the incoming message. For more information on setting up the product, see Set up the HP Photosmart for faxing. Cause: The answering machine was not set up properly with the product.

Page Chapter 12 NOTE: The product cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. Page the product from printing faxes, review the display for information on the error condition.

Press the On button to turn on the product. See the printed documentation for more information. Page Chapter 12 NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing.

After you resolve any problems found, the product can begin answering incoming fax calls. The product is not answering incoming fax calls Try the following solutions to resolve the issue. Page company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting.

NOTE: The product cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. Page Chapter 12 Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the product. Cause: The memory of the product was full. Page NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing.

Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. Page Chapter 12 Solution 1: Clear any paper jams and make sure paper is loaded in the input tray Solution: The product might have a paper jam or be out of paper. If you have Backup Fax Reception enabled, the product might have stored the fax in memory upon reception. Page Chapter 12 splitter, or a parallel splitter which has two RJ ports on the front and a plug on the back.

Page Optional Connect a phone to the other open phone port on the parallel splitter. Figure Back view of the product 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone optional 5 Computer with modem 6 Phone cord supplied in the box with the product connected to the 1-LINE port Now you need to decide how you want the product to answer calls, automatically or manually Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product.

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See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. Facing print or scan issues after upgrading to macOS Catalina Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.

Need Windows 11 help? Already have an HP account? Select from the products you own. It matches the product:. Please return to the product information page and verify the numbers provided or try again later. Errors can be displayed in many formats.

Please include all extra characters, such as hyphens or colons or periods as they appear within the number. Possible error formats where 'x' could represent a letter or number : xx. One or more of the values entered is not permitted. Please wait while we process your request. This process can take several minutes depending on the number of warranties being checked.

Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support.

Select your model. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Need Windows 11 help? Already have an HP account?